31 Mar 2025

Beyond Engagement: Transforming Customer Connections at Customer Connect 2025

EngageCx Stand: 364

Engagement today goes beyond outreach—it’s about building meaningful connections. At Customer Connect 2025, we’ll explore how high-touch, human-first strategies enhance engagement and retention, especially in healthcare, where trust and timely support are essential.

The Value of High-Touch Engagement in Healthcare

Patients expect personalized, real-time interactions that make them feel valued. Many organizations still use outdated engagement models that fail to activate patients, improve adherence, and support long-term retention.

With onshore/nearshore high-touch engagement, organizations can enhance patient outreach, chronic disease management, appointment coordination, benefit explanation/enrollment, and care navigation, leading to better health outcomes and stronger patient-provider relationships.

What to Expect at Customer Connect 2025

Join us to explore:
The Power of Real Conversations – How empathetic, live interactions improve patient activation and retention.
From Engagement to Better Health Outcomes – The impact of strategic outreach on adherence, readmission reduction, and patient satisfaction.
Omnichannel Healthcare Engagement – How blending live support with AI-driven insights enhances patient experiences.
Reducing Costs While Improving Patient Experience – The benefits of onshore/nearshore engagement models in improving efficiency.

Let’s Connect!

We’re excited to share insights and explore strategies to improve patient engagement, activation, and healthcare outcomes—powered by 12M+ healthcare consumer conversations annually.

Find us at Customer Connect 2025

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